Custom Back-Office System
Replace paper, email threads and spreadsheets with one system built around how your business really works, with records, search and control for your team.
Signs you need a back-office system
- The same information is typed in two or three places.
- The real process lives in notebooks, forms and message threads.
- Only one person knows where things are.
- Finding the history of an order, a customer or a task takes too long.
- The tool you bought forces your team to work around it.
What a back-office system can cover
Customers and orders
Who ordered what, its status and its history, in one place.
Inventory and catalog
What you have, where it is and how it is described and priced.
Assignments and scheduling
Who does what and when, with the work tracked until it is done.
Sales, billing and reports
The numbers your team needs, produced from the same data they work on.
These are examples. The system covers the processes you actually run, and it starts with one of them.
How we build it
- Watch the real process I learn how your team works today, including the exceptions nobody wrote down.
- Start with one process A small first version that your team actually uses.
- Grow in increments Each new piece is added when the previous one works, with your team's feedback.
- Hand over Documentation, training and the support you need to keep going.
If you want to define the scope before committing to a project, I also offer a one-week, fixed-price Discovery: a clear scope, a prototype and an estimate. Ask me about it.
I use AI-assisted development to deliver faster, and every change is reviewed and tested.
Experience
- Ruth Benzacar: custom backend platform for a contemporary art gallery in Argentina, covering artwork inventory, digital catalogs, sales processing and artist administration.
- Callcenter Control: call management backend for an internal call center, with agent assignment, call routing, real-time reporting and performance dashboards.
- Independent consultant and developer since 2014: end-to-end software for small and medium businesses, startups and enterprise clients, from new web applications and REST APIs to database architecture. 40+ clients, 100+ projects and 4 proprietary SaaS products.
Frequently asked questions
Why not buy an off-the-shelf tool?
Off-the-shelf tools work when your process is standard. When the way you work is what sets you apart, software built around it avoids forcing your team into someone else's workflow.
Can it connect to my accounting or other tools?
Usually yes, through APIs or file imports. We check which tools you use and what they allow during the first call.
Can we start with just one process?
Yes, and I recommend it. A small first version that your team actually uses teaches more than a long specification, and the system grows from there.
How much does it cost?
It depends on the scope, so there is no fixed price list. Book a free 30-minute call and we will see what a sensible first version looks like.
Which process would you move first?
Book a free 30-minute call and tell me how your team works today. We will see what a first version could look like.